Frequently Asked Questions
Everything you need to know about your Balli Shoes experience.
How do I determine the correct size for my Balli shoes?
We provide a comprehensive size guide on every product page. Since our shoes are crafted with premium materials, we recommend measuring your foot length in centimeters and matching it to our chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn items in their original packaging. Simply visit our Returns Portal to start the process and receive a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are your shoes made from genuine leather?
Yes, Balli Shoes prides itself on using 100% genuine Italian leather and high-grade sustainable materials to ensure both luxury comfort and long-lasting durability.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
How should I care for my Balli shoes?
To maintain the quality of your shoes, we recommend using a soft brush for debris and a leather conditioner every 3-6 months. Avoid direct exposure to heat and water for extended periods.